1. What is the mission and vision of ESC?
Our vision: to grow ESC through strategic partnerships and strong thought leadership to deliver
an improved, comprehensive and responsive customer experience.
Our mission: to combine technology and expertise to help financial institutions and the legal industry simplify operations, reduce risk, and protect their brand. From due diligence and entity lifecycle management to corporate supplies, our secure platforms streamline workflows and deliver data insights behind reliable compliance decisions. To see the full range of what we do visit eservicecorp.ca.
2. Why is trustworthy digital identity critical for existing and emerging markets?
As organizations continue to digitize their operations and customer interactions, digital trust and identity verification have become a foundation of modern business. In existing markets, they enable organizations to modernize services, strengthen security, and meet evolving regulatory requirements.
Fraud has become more sophisticated at the same time. Synthetic identities and deepfakes, makes it critical for organizations to verify who they are dealing with while maintaining secure and seamless customer experiences and to do so without adding friction to the customer experience. In emerging markets, digital trust and identity verification provide the foundation for new business models and digital services to grow with trust and security.
3. How will digital identity transform the Canadian and global economy? How does your organization address challenges associated with this transformation?
Digital trust and identity verification are enabling organizations to conduct business more securely, efficiently and at greater scale. By reducing fraud, streamlining onboarding, and supporting regulatory compliance, they remove barriers to digital commerce while improving customer experience.
As organizations adopt digital services, they face growing challenges in balancing security, customer experience, and regulatory compliance. ESC brings together trusted data, secure technology and integrated workflows to make verification and compliant onboarding processes more efficient. Direct connectivity to nationwide public registries, credit bureaus and telecommunications data supports both individual (KYC) and entity (KYB) verification while supporting a smoother, lower-friction customer experience.
ESC’s solutions integrate into existing workflows and standardize information across registries and jurisdictions, making results easier to review, understand and act on. By connecting information from multiple trusted sources, we provide greater visibility and actionable insights to help organizations reduce risk, manage compliance, and make informed decisions across the lending lifecycle.
As regulatory expectations evolve, ESC’s solutions are built to adapt, supporting AML and FINTRAC requirements with audit-ready records. From onboarding through ongoing collateral management to recovery, ESC helps organizations reduce risk and operate efficiently in an increasingly connected economy.
4. What role does Canada have to play as a leader in this space?
Canada has an opportunity to be a global leader by fostering collaboration between government, industry and technology providers on interoperable digital identity frameworks. By advancing common verification standards, encouraging innovation and maintaining strong privacy protections, Canada can reduce fraud, simplify digital transactions and strengthen its competitiveness in the global digital economy.
ESC contributes to this ecosystem by supporting organizations with KYC verification and due diligence services and by building trusted digital interactions through our secure technology platforms. Through our participation in DIACC, we look forward to collaborating with industry partners to advance digital trust standards and support the continued evolution of Canada’s digital economy.
5. Why did your organization join the DIACC?
ESC first joined DIACC through our acquisition of Securefact, and we have chosen to rejoin to take an active role in where trusted digital identity in Canada goes next. As organizations increasingly rely on digital interactions, collaboration and common standards are essential to building secure, interoperable and trusted digital ecosystems that benefit businesses and the people they serve. Through our partnership we look forward to sharing knowledge, contributing to industry initiatives and support the adoption of trusted digital identity across Canada.
6. What else should we know about your organization?
ESC has spent decades supporting Canadian organizations manage complex due diligence and compliance requirements at every stage of the asset and entity lifecycle – from searches and registrations to ongoing collateral management and recovery. ESC brings together real time access to trusted registry information, secure technology and industry expertise to help organizations manage risk and meet their compliance obligations in an increasingly complex regulatory landscape.
- End-to-end due diligence and compliance solutions, all through a single provider from identity and business verification, registry searches and registrations to ongoing management and recovery, helping organizations manage risk throughout the asset and entity lifecycle.
- Nationwide connectivity to trusted data sources – including nationwide Corporate, PPSA and Land registries, credit bureaus and telecommunications providers, providing reliable information organizations need to make informed decisions.
- Supporting business through an evolving regulatory landscape – Technology that adapts to meet changing regulatory requirements; supporting organizations meet KYC, AML and FINTRAC obligations.
- ISO 27001 certified and SOC Type 2 compliant technology infrastructure to help protect sensitive information and support secure, trusted digital interactions.
ESC is a wholly owned subsidiary of Information Services Corporation (ISC), to learn more about our parent company, visit isc.ca.
