Meet the DIACC Directors
|Joni Brennan (President)
Digital ID & Authentication Council of Canada (DIACC)
Joni serves as President of the Digital ID & Authentication Council of Canada (DIACC). Building upon over 15 years of hands-on experience Digital Identity innovations and standards development, Joni helps DIACC to fulfill its vision of unlocking interoperable capabilities of the public and private sectors to accelerate Canada’s Digital Economy through the establishment of an ecosystem of identity solutions and services that Canadians can use with confidence. Joni supports this vision by helping to organize Canadian market forces to open economic opportunities for all Canadians. Joni builds dynamic collaborative relationships and formalizes strategic partnerships between organizations. She has participated in influential committees and initiatives from organizations around the world including: OECD-ITAC, ISOC, IEEE, OASIS-SSTC, ISO SC27 WG5, and ITU-T SG17 Q6. She has also testified regarding trusted Identity and Access Management systems for the US Office of the National Coordinator for Health Information Technology Security and Privacy (ONC HITSP).
|Dave Nikolejsin (DIACC Board Chair)
Deputy Minister, Ministry of Natural Gas Development, Province of British Columbia
Dave was appointed the Deputy Minister of the Ministry of Natural Gas Development on September 15, 2015. Previous to his current role Dave was the Deputy Minister of the Ministry of Energy and Mines, and was the Associate Deputy Minister of the Environmental Assessment Office in 2012.In July 2005, Dave was appointed as Chief Information Officer for the Province of British Columbia and was appointed Associate Deputy Minister in October 2010. Earlier in his career, Dave spent two years as the Assistant Deputy Minister responsible for the Network BC initiative. Through his leadership in this project, Dave played a pivotal role in bridging the digital divide by connecting many rural and remote communities in British Columbia to high-speed broadband.Dave has a strong technical background, and spent nearly 20 years working in management positions with progressively more responsibility, both in the B.C. government and with SaskTel in Regina, Saskatchewan.
|Eros Spadotto (DIACC Board Vice-Chair)
Executive Vice-President, Technology Strategy, TELUS
Eros has the overall responsibility for TELUS integrated wireless and wireline technology strategy, network spectrum, development architecture and vendor management. He is also responsible for the planning and engineering of TELUS network; identifying opportunities, establishing long-term direction and implementing new technologies and services.Prior to this role, Eros served as the executive vice president and chief technology officer of TELUS Mobility, where he integrated TELUS Mobility’s network operations after the acquisition of Clearnet Communications in 2000.During his tenure at Clearnet, Eros held the executive positions of chief technology officer and chief information officer. He was responsible for the initial launches of both the company’s Mike iDEN network and its national PCS CDMA network. Before joining Clearnet in 1995, Eros held senior management positions in engineering and marketing at Bell Mobility.Eros holds a Bachelor of Applied Science, Electrical Engineering from the University of Windsor in 1984 and a Masters in Business Administration from the Richard Ivey School of Business in 1995.
|Andre Boysen (DIACC Board Treasurer)
Chief Identity Officer, SecureKey
Andre is responsible for positioning SecureKey’s growth strategy, cultivating opportunities in new and existing markets, and promoting demand for the company’s solutions globally. He serves as SecureKey’s digital identity evangelist. Prior to joining SecureKey, Andre co-founded and served as chief technology officer of 724 Solutions Inc. Previously, he served as chief technology officer for Footprint Software and as chief executive officer for the company’s Asia Pacific business. In 1999, he was named one of Canada’s Top 40 Under 40 in recognition of his vision and accomplishments. From 1990 to 1994, he served as chief executive officer of Open Systems Limited. Andre has also served on the boards of 724 Solutions Inc., Dexit Inc., Footprint Software Pty. Ltd., and 305 Management Services.
Director, Sales Engineering and Consulting Services Interac Association│Acxsys Corporation
Neil Butters has been an executive, innovator and a journeyman in the identity and payments market for more than 25 years.For the past 9 years he has held various leadership roles at Interac Association and Acxsys Corporation in both new product development and technology strategy and innovation.Through his leadership, industry knowledge, and expertise, Neil has helped Interac to advance its leadership role in the Canadian payments landscape through development and wide spread adoption of Interac Flash, Interac’s Token Service Provider, Interac Debit on ApplePay,and Mobile Pay.Neil continues to lend his expertise to international industry standard organizations including EMVCo as a Technical Associate.Prior to this, Neil was a solution architect and subject matter expert in the North American public and private sector identity issuance and authentication market and was instrumental in architecting, developing and implementing more than 15 government identity solutions in Canada and the USA at both the Federal and Provincial/State levels.In addition he has contributed to several leading edge identity proof of concepts including International Civil Aviation Organization (ICAO) Machine-Readable Travel Document Electronic Passport and the Israeli Border crossing solution for migrant workers (Basel).
|Susie De Franco,
General Manager Digital Channel & Products, Canada Post
Susie De Franco is a veteran business leader in the secure communications market space with over 20 years’ experience in leading the creation, development and management of electronic products and services for Canadian businesses. In 2000, she joined EPO Inc., Canada Post’s subsidiary that operated the epost service in the position of Vice-President, Client Services and Product Management.In her current role as General Manager Digital Channel & Products Susie De Franco is responsible for leading the organization into the twenty-first century with the creation of a new suite of digital solutions to securely connect every Canadian business to their customers in a reliable and trusted manner from any internet enabled device. This includes canadapost.ca as well as epost.ca sites and mobile. The cornerstone of this transformation is epost, Canada Post’s free digital mail service that lets you receive, pay, manage and store your documents all in one place. Used by over 18,000 companies, epost is the Canadian market leader in electronic document delivery. epost Connect is a product that offers a better way to securely transmit large files and time sensitive information between parties.
Prior to joining Canada Post, she held progressively responsible positions in Technology, Client Services and Product Management across multiple industries including finance, public sector, oil and gas, and technology.
Vice president, Payment and Business Partnerships for Desjardins Cards Services (DCS)
Since joining DCS in 1991, Mr. Dagenais has developed extensive expertise in the Canadian payment industry, in both the issuer and acquirer components. As Director of product Marketing for Business services, he created the first retail financing product (linked to a credit card solution) called Accord D (generating several billions of dollars in consumer financing).Mr. Dagenais has been involved in product development, marketing, sales and business development. He has contributed to the creation of innovative products and partnerships, including the early adoption of EMV in Canada in 2005.
He was an international marketing advisor for VISA from 1992 to 2007. He was chairman of the board of Interac from 2007 to 2013. Interac is the Canadian PIN debit network. He’s also a member of the Payments Canada Advisory Committee.
Mr. Dagenais has been instrumental in building a partnership between financial cooperatives, Desjardins Group and Credit Mutuel. He is the founding force behind the creation of Monetico, and continues to lead this joint venture. Monetico is the 14th largest payment processor in the world with 400,000 merchant accounts and over $4 billion transactions.
Most recently, Mr. Dagenais has been the leader of the Desjardins Payment group that has been mandated to establish the vision for the future of payment in Desjardins. His leadership has permitted to gain consensus among Desjardins senior executives on a common goal and action plan for the future.
Chief Information Officer, Government Services Integration Cluster (MGCS), Province of Ontario
Robert has been leading and motivating the teams behind key transformation projects within Government since 2010. He was promoted into the role of Chief Information Officer of what is now the Government Services Integration Cluster (MGCS) in October 2013. He brings more than 20 years of experience developing and supporting large scale information technology solutions across multiple sectors. In addition to his professional experience in information technology, Robert has held various leadership roles in customer care service delivery and planning as well business process reengineering and process automation. Past projects outside of the government include the development of contact centre and CRM solutions for 12,000+ customer facing agents, both within Canada and internationally.
Vice President of Innovation for CIBC
Currently, Greg is the Vice President of Innovation for CIBC. Greg brings a new generation of thinking and passion to all things Digital & Innovation with over 10 years’ experience in the financial services industry. He is a change agent with a relentless focus on improving how the bank operates, while identifying client focused opportunities that bring partners together to solve difficult challenges. Previous to his current role, Greg was responsible for building out CIBC’s Digital strategies across their award-winning client facing platforms in both Canada and the US. He was also instrumental in leading CIBC’s partnership with the MaRS Discovery District, and the launch and transformation of CIBC Live Labs – CIBC’s Digital Innovation practice. Greg has an MBA from the University of Toronto’s Rotman School of Management and a BComm in Information Technology Management from Ryerson.
Vice President Global Partner Success, ForgeRock
Allan is currently VP Community at ForgeRock Inc. As one of the founders of ForgeRock, he has helped build ForgeRock into a multinational Identity Management software vendor with offices on four continents. Having served in multiple positions during its startup, Allan is now responsible for leading the worldwide ForgeRock community. This includes the contributing developer community, as well as the representation of ForgeRock on multiple standards committees.In the twenty years prior to ForgeRock, Allan founded and ran a successful small consulting business focusing on the Identity Management space, with clients all over the world. With a small and dedicated staff, Guru Associates built a reputation for delivering projects on time, and under budget. Allan currently serves on the Board of Directors of the IEEE-ISTO, Allan is a sought after speaker at international technical conferences where he has spoken on various technical topics.
Vice President Digital Channels, Mobile for Everyone, TD Bank
As Vice President, Digital Channels, Franklin leads the effort to “mobilize” TD Bank on a North American basis, with a focus on both employees and customers. In his role, he is responsible for strategy, design, and oversight of solutions to digitize the Bank and empower employees and customers to take full advantage of mobile capabilities.Prior to this role, Franklin held various Risk Management roles in Direct Channels and Business Banking, and also led several Branch Services Centres in Canada.
Prior to joining TD in 2008, Franklin was a consultant with McKinsey & Company where he served as a leader in the North American Financial Institutions Operations practice. He has also worked with L’Oreal, as a Project Engineer and in various General Management roles in manufacturing plant operations in France.
Franklin is a graduate of the Kellogg School of Management, Northwestern University with a Masters of Business Administration. He also holds a Master of Science in Electrical Engineering from Ecole Superieure D’Electricite.
Head, North America Fraud Management, BMO Financial Group
Steve is responsible for leading Canadian Personal & Commercial Banking’s along with the U.S. Retail & Business Banking fraud mandate, providing guidance to senior leaders to improve business decisioning and inform fraud containment, leveraging advanced analytics, best-in-class systems and industry intelligence to develop an integrated strategy. Taking a forward-thinking, customer-centric approach to protecting the bank’s reputation, private information and customer assets, Steve will be accountable for ensuring the bank anticipates and responds to fraud threats by identifying fraudulent transactions, reducing losses and minimizing negative impact to customers.
Prior to joining BMO, Steve brought with him more than 20 years of experience with American Express, where he served most recently as Vice-President, Fraud Protection Services, U.S.
Vice President, CGI
John Sharpe brings more than 25 year of experience in the IT industry, working with a wide range of business divisions spanning top tier national and global fortune 500 organizations. John joined CGI in December 2014 to lead a key Bank Global relationship/partnership along with a cross-industry vision across CGI.John’s in-depth knowledge of the financial services industry and his exceptional depth and breadth of experience serving a wide variety of clients as a trusted IT advisor enables him to engage and interoperate between senior business and IT leaders alike. He brings substantial expertise and experience in formulating (and ultimately executing) successful business strategies by leveraging technology solutions in order to drive business value and gain strategic market advantage; and he is passionate about the exploration, development, and application of forward-thinking industry solutions in the pursuit of superior business outcomes. Key strategic market drivers that he monitors and applies in his role with CGI include Mobile Geospatial Location-Based Detection, Analytics Appliances, Information Lifecycle Governance, and Big Data Analytics.
Managing Director, National Digital Lead, Public Sector, PricewaterhouseCoopers LLP
Janice Wagner is a Managing Director at PwC supporting the Public Sector, Financial Services and Technology Consulting Services practices. She was recently appointed National Digital Lead for Public Sector focused on helping PwC support jurisdictions in defining their digital strategies and business cases as well as supporting the implementation of the many facets of their multichannel transformations.
Janice brings over 30 years of deep multichannel strategy and operational expertise gained across several industry verticals including financial services, banking, telecommunication, utilities, public sector and insurance. She has held senior executive roles at CIBC, Enbridge Services and Rogers.
Throughout her career she has led several enterprise level multichannel transformative change initiatives focused on improving the client experience while concurrently increasing revenues and driving out costs. In each of her mandates she has focused on re-engineering business processes to be more customer centric, has effectively deployed technology solutions across multiple channels to support and enhance the client experience and driven channel migration and adoption. Janice has depth across all facets of front and back office operations including contact centers, Internet, ABM and branch/retail sales and service operations.