Monthly Archives: October 2019

DIACC Announces the Appointment of New Vice Chair

Board Member Franklin Garrigues takes on new position as Vice-Chair

The DIACC is pleased to appoint Franklin Garrigues (Vice President, Digital Channels, TD Bank) as the new Vice-Chair of the DIACC Board of Directors. “An experienced member of the Board, we believe his leadership and passion for strategic digital programs will be excellent in maintaining the Board’s momentum towards achieving our various goals,” said Joni Brennan, President of the DIACC. TD Bank is a founding member of the DIACC in 2012 and has maintained an active role in Board committees. 

In his new role Franklin will be supporting the Board Chair, Dave Nikolejsin (Deputy Minister, Ministry of Natural Gas Development, Province of BC).

The outgoing Vice-Chair is Eros Spadotto (Executive Vice President, Technology Strategy, TELUS), who has served in this position for the past three years. “The work of the Board would not be possible without the efforts of our officers, for which I and all DIACC members are thankful,” noted Joni Brennan. “Thank you to Eros, whose leadership, both personally and on behalf of TELUS, has been instrumental to the growth of the DIACC enhancing our ability to accelerate Canada’s identity ecosystem.” Eros will continue to provide leadership as a director on the DIACC Board. 

DIACC Directors are elected leaders who set the organizational strategic directions, and ensure good governance is practiced, by ensuring policies and procedures are continually improved and align with the vision and representation of DIACC membership. The DIACC Board members are: 

  • President Joni Brennan (DIACC)
  • Board Chair Dave Nikolejsin (Deputy Minister, Ministry of Natural Gas Development, Province of BC)
  • Board Vice-Chair Franklin Garrigues (Vice President, Digital Channels, TD Bank)
  • Board Treasurer Andre Boysen (Chief Identity Officer, SecureKey)
  • Colleen Boldon (Director, Digital Lab and ID Programs, Public Services and Smart Government, Province of NB)
  • Marc Brouillard (Chief Technology Officer, Government of Canada, Treasury Board Secretariat)
  • Neil Butters (Head, Digital Identity Innovation & New Ventures, Interac Corp.)
  • Susie De Franco (General Manager, Digital Channel & Products, Canada Post)
  • Patrice Dagenais (Vice President, Payment and Business Partnerships, Desjardins Card Services)
  • Robert Devries (Assistant Deputy Minister, Enterprise Digital Services Integration Division, Ministry of Government and Consumer Services, Government of Ontario)
  • Greg Elcich (Vice President, Innovation, CIBC)
  • Allan Foster (Vice President, Global Partner Success, ForgeRock)
  • Franklin Garrigues (Vice President, Digital Channels, TD Bank)
  • Louis Jacob (Vice President, Core Engineering and Transformation, Manulife)
  • Hugh McKee (Head, BMO Partners)
  • CJ Ritchie (Associate Deputy Minister and Government Chief Information Officer, Province of BC)
  • Eros Spadotto (Executive Vice President, Technology Strategy, TELUS)
  • Community Advisor to the Board Adriana Gliga-Belavic (Partner, PCI Practice Lead, PwC Canada)

DIACC Industry Insights: Digital ID in Civic Engagement

This ‘mini white paper’ is the fourth in a series prepared by DIACC, highlighting the potential impact that digital ID could have on key sectors of the Canadian (and global) economy.  

The focus of this paper is on civic engagement. Find out what you need to know about the applications of digital ID in the industry, and how it impacts key stakeholders, including citizens and policymakers.

Read the full paper: DIACC Industry Insights: Digital ID in Civic Engagement


Canadians are Ready to Embrace Digital Identity


DIACC survey finds 70 per cent of Canadians want to see Governments work with the Private Sector to implement Digital ID

Read the Report

OTTAWA, October 15, 2019 – a new study from the DIACC (Digital ID and Authentication Council of Canada) has found more than 70 per cent of Canadians want to see governments and the private sector come together to collaborate on a joint digital identity framework in Canada, enabling increased and inclusive access to government benefits, healthcare, e-commerce, and financial services. 

The DIACC survey discovered that Canadians are comfortable using a digital ID to authenticate their online engagement with day-to-day service providers, in industries such as 

  • Government agencies (76 per cent)
  • Financial institutions (75 per cent) 
  • Healthcare providers (74 per cent) 
  • Credit card (66 per cent)
  • Telecomm (63 per cent) 
  • eCommerce (63 per cent) 

“Digital ID has far-reaching impacts for all Canadians, and we are thrilled that Canadians see the value in this and are eager to see governments and the private sector working together to achieve this,” said Joni Brennan, President of DIACC. “A Pan-Canadian Digital Identity strategy – founded in collaboration, openness, and trust – will help to grow the economy, enhance security, simplify transactions, and drive greater inclusion.”

The survey, conducted by Burak Jacobson, also found that Canadians are spending one-third of their time online. While almost 80 per cent of Canadians have taken action to safeguard their personal information online, 68 per cent have admitted to sharing their personal details out of convenience. 

In addition, Canadians are concerned with how social media platforms store their personal information; just one-third (34 per cent) trust social media platforms to keep their information secure, compared to the 83 per cent who are more trusting of government and financial institutions (81 per cent) with their personal information.

While digital ID is currently being introduced in governments and by some financial institutions, a number of current digital financial services transactions are not secure and could be made so through the use of a digital ID.


  • Deleting cookies and unsubscribing are the most common actions that Canadians take to safeguard their personal information.
  • While Canadians need to understand and educate themselves better about Digital ID, almost half of Canadians (46 per cent) claim they are familiar with the concept of Digital ID. 


Created as a result of the federal government’s Task Force for the Payments System Review, the DIACC is a non-profit coalition of public and private sector leaders committed to developing a Canadian digital identification and authentication framework to enable Canada’s full and secure participation in the global economy. DIACC members include representatives from both the federal and provincial levels of government as well as private sector leaders. For more information visit


Burak Jacobson Research Partners is a full-service market research consulting firm headquartered in Toronto, Ontario.  Founded in 1981, Burak Jacobson has conducted over 4,000 research projects in 39 countries across a variety of industries.