Tag Archives: trust framework

Covid has accelerated Canadians’ demand for digital ID

Digital ID and Authentication Council of Canada research finds that three-quarters of Canadians feel it’s important to have a secure, trusted, and privacy-enhancing digital ID to safely and securely make transactions online

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    Toronto, February 16, 2021 —   As more Canadians and businesses are moving online throughout the COVID-19 pandemic, three-quarters of the population feels it’s important to have a secure, trusted and privacy-enhancing digital ID to safely and securely make transactions online. 

    “From receiving emergency pandemic benefits to ensuring health records are correct and helping children and youth with online education, there are many ways in which a secure digital ID is essential to the functioning of daily life during a pandemic,” said Joni Brennan, President of the Digital ID and Authentication Council of Canada (DIACC). “The pandemic has put a spotlight on the need for governments to move with urgency to invest in the digital infrastructure needed to ensure that Canadians receive the services they need and that Canadian businesses can participate fully and securely in the global digital economy.”   

    The majority of Canadians believe it is important for federal and provincial governments to move quickly on enabling digital ID in a safe and secure manner, according to the survey. It also shows that collaboration between governments and the private sector continues to be considered the best approach to create a pan-Canadian digital ID framework. 

    “As policymakers consider how best to invest to support Canada’s post-pandemic economic recovery, prioritizing the issuance of trusted digital ID credentials to all Canadians must be a priority,” stated Dave Nikolejsin, the DIACC’s Board Chair. 

    As the federal government focuses on post-pandemic recovery, investing in digital ID makes economic sense, especially for small and medium-sized businesses. For SMEs, the impact of digital identity could be used to improve processes that are difficult today. This is especially true in situations where businesses need to provide proof of identity to another business. Considering SMEs account for approximately 30 per cent of Canada’s overall GDP ($450 billion), if we assume that the average SME could be just one per cent more efficient with access to trusted digital identity, this results in a potential $4.5 billion of added value to SMEs and reinvestments in the Canadian economy.

    Digital ID critical to privacy in Canada

    Survey respondents identified security, efficiency and privacy as the top three benefits of digital ID. Further, an overwhelming number of Canadians are looking for solutions that address both the public and private sectors. 

    “As Innovation, Science and Industry Minister Francois-Philippe Champagne ushers through Bill C-11, the Digital Charter Implementation Act, to introduce private sector protections for consumer data, it’s imperative that public sector data also be considered in the legislation,” said Brennan.

    A digital ID would help to keep Canadians’ data secure and pan-government services easier to access as we move through the pandemic to recovery. This means adopting the Pan-Canadian trust framework.

    With new research and compelling data, it’s clear there is no better time for governments to invest in making digital ID a national public policy priority.

    ABOUT DIACC
    DIACC is a growing coalition of public and private sector organizations who are making a significant and sustained effort to ensure Canada’s full, secure, and beneficial participation in the global digital economy.  By solving challenges and leveraging opportunities, Canada has the chance to secure at least 3% of unrealized GDP or $100 billion of potential growth by 2030. Seizing this opportunity is a must in a digital society as we work through the COVID pandemic challenges. Learn more about the DIACC mandate. 
    DIACC was created as a result of the Minister of Finance’s Electronic Payments Task Force that recommended that Canada needs a framework for digital identity and authentication that a self-governing body of experts must create.

    ABOUT THE STUDY
    Burak Jacobson Research Partners is a full-service market research consulting firm headquartered in Toronto, Ontario. Founded in 1981, Burak Jacobson has conducted over 4,000 research projects in 39 countries across various industries.

    Protecting Privacy While Reopening Economies

    The Value of the Pan-Canadian Trust Framework

    Co-written by Kaliya Young, IdentityWoman & Joni Brennan, DIACC President

    Around the world, people are suffering due to the disruption caused by the COVID-19 pandemic. Some of this suffering is due to the need to move education and work to take place fully online. Many workplaces have moved their workforce to be remote.  However, not all workplaces are able to function remotely. (Examples goods and essential services, pharmacy, travel etc…) Workplaces that are not able to operate remotely have shut down or limited hours and capacity severely.  This puts a massive strain on economies.  

    In the past we have talked about Digital Identity as a convenience to make it easier for people to transact with cybersecurity and privacy protection. Now, when we talk about security, the conversation is urgent and focused on life security.  People are asking, “Will I be able to continue to work? Will I be able to put food on the table?”  

    Governments and businesses are urgently looking for tools to safely reopen and restart economies. 

    About CLEAR

    In the U.S., large cities are considering proposals that delegate the management of phygital (physical-digital) identity to CLEAR, a U.S. based company, so that cities can “safely reopen” their local economies by requiring people who want to navigate the city to have a CLEAR ID and link it to their health record/COVID status. 

    CLEAR offers a service that replaces a physical ID check with a biometric scan of a person’s eyes and fingertips. In some locations, this service allows passengers to move through airport security faster. 

    CLEAR is like “login-with Facebook” or “login-with Google” where people are required to get into websites to have a relationship with these private identity providers where CLEAR’s service straddles both the physical and digital worlds. 

    Just as Facebook or Google login tracks and surveils you and your behaviours, the CLEAR approach could essentially track and surveil people in the physical world. This approach also has the potential to delegate authority to manage access to public spaces by a single private sector entity. Without an agreed on and adopted framework, this type of approach could have the effect of restricting freedom of movement to be managed by a single private sector entity.  

    Why Trust Frameworks Matter

    As businesses and governments are looking for tools to safely reopen and restart economies.  Tools for reopening are an important part of the challenge.  Tool development and tool selection in these scenarios must be guided by “rules of the road” that put people and socioeconomic security at the centre of the design. 

    Without transparent operational guidance, people’s privacy and personal freedoms may be compromised. By having a set of operational rules, decision makers will have the capacity to make better decisions that will enable the public to trust that the tools being implemented have been designed to respect their best interests. 

    The Pan-Canadian Trust Framework represents a set of operational rules that have been developed by public and private sector leaders to enable a diversity of public and private sector organizations to provide services and solutions that could help to restart the economy.  

    By having a Pan-Canadian Trust Framework, the playing field could be leveled to enable a diversity of entities to play a role in safely reopening economies with privacy and personal data protections built in by design. 

    The Pan-Canadian Trust Framework has been built with privacy and consent to personal information disclosure embedded into all aspects of the design. The Pan-Canadian Trust Framework has been designed to measure the implementation of assurance, security and privacy practices in networks and solutions that are built on various (and often different) technologies. 

    For more information about how your organization can adopt or help to shape the Pan-Canadian Trust Framework please visit diacc.ca or contact us at info@diacc.ca.

    Newly Launched Digital ID Framework to Begin Testing in Canada

    Governments and Businesses to Begin Testing Across Canada

    TORONTO, September 15, 2020 – The Digital ID & Authentication Council of Canada (“DIACC”) today announced the launch of the Pan-Canadian Trust FrameworkTM (“PCTF”), a set of digital ID and authentication industry standards that will define how digital ID will roll out across Canada. Its launch marks the shift from the framework’s development into official operation and will begin alpha testing by public and private sector members in Canada. The alpha testing will inform the launch of DIACC’s PCTF Voila Verified Trustmark Assurance Program  (“Voila Verified”), set to launch next year.

    “The pandemic has pushed digital adoption five years into the future. Without the proper infrastructure for digital ID and authentication in place, we’ve seen firsthand how Canadians have been left vulnerable and with limited access to essential services” said Eros Spodotto, Executive Vice-President, Technology Strategy and Business Transformation at TELUS. 

    “Trust and security are the foundations of the digital economy. The key to unlocking a true digital experience comes from having a digital ID ecosystem that extends beyond any one sector.”
    – Franklin Garrigues, VP Digital Channels at TD Bank, and DIACC Board Vice-Chair

    From open banking to e-health, digital ID is a key enabler in unlocking the next frontier of our digital economy. Banks and telcos fortunately have been able to leverage existing digital ID services to support Canadians. “Digital identity verification has helped countless Canadians receive financial aid during the pandemic,” notes Andre Boysen, Chief Identity Officer at SecureKey, “but it’s not enough. Now, we need to leverage that momentum, and push out a solution for digital ID in all levels of society. The PCTF is that answer.”

    “The PCTF launch marks an important milestone in Canada’s digital transformation initiatives,” exclaims Dave Nikolejsin, Board Chair at DIACC, “Canadians have had to deal with identity theft and fraud, high anxiety in accessing services that they were in dire need of while facing social distancing measures, and attempting to go about their lives as normally as possible. Digital ID minimizes all of those pain points, and elevates the livelihoods of Canadians everywhere.” Joni Brennan, President of DIACC, adds, “Our economy has also been heavily impacted by all this, and we know digital identity has the potential to add at least 3 percent of GDP, which is potentially almost $100 billion back into our Canadian economy. This is why we’ve accelerated the launch of the PCTF. The time for digital ID is now.”

    “The Digital ID Laboratory of Canada is a proud partner of the DIACC, with a strong community that is ready to support the launch of the PCTF and ensure that together, we can accelerate the adoption of user-centric and interoperable digital ID solutions across the country.”
    – Pierre Roberge, General Manager of the Digital ID Laboratory of Canada

    Alpha testing of the PCTF will be carried out by over 20 Canadian public and private sector DIACC member organizations during the next two quarters with the purpose of operationalizing the framework as fast as possible. Organizations that have volunteered to take part in the alpha test seek to gain strategic and operational insights to become demonstrated leaders in digital identity. 

    Learnings taken from the alpha testing will help DIACC identify what is needed to scale up a digital identity infrastructure across Canada, and help Canada secure international digital interoperability and accreditation by working with international and third party partners such as eIDAS and Kantara Initiative IAF. 

    A Digital ID Trademark You Can Trust

    The alpha testing will also inform the launch of the DIACC PCTF Voila Verified Trustmark Assurance Program (“Voila Verified”). The program is set to launch in fall 2021, and will issue a PCTF Voila Verified Trustmark to organizations who demonstrate compliance with PCTF components. Voila Verified will enable solutions and service providers to leverage the trustmark to elevate their market leadership and allow them to collaborate securely with assurance, providing their customers with the digital-first experience that they demand. 

    “We’re pleased to work with the DIACC to help recognize the Voila Verified Program on an international scale. It is through secure global credentials that we can transform the state of digital identity, and progress the digital economy worldwide.”
    – Colin Wallis, Executive Director of Kantara Initiative

    Multijurisdictional Collaboration: Enabling Trusted Digital Inclusion for All

    The launch of the PCTF comes at a time when having a strong digital economy is no longer a ‘nice-to have’; rather, it is imperative for Canadians. More than 70 per cent of Canadians want to see the government and private sector collaborate on a joint identity framework in Canada. “We’ve seen the benefits and advantages of digital ID for people in British Columbia during this pandemic,”, said CJ Ritchie, Associate Deputy Minister and Government Chief Information Officer for the Province of British Columbia, “From government to healthcare, commerce, and financial services, the entire provincial economy is being impacted by COVID-19. Having a robust digital identity/trust ecosystem allows all Canadians to do more online, in a safer, more secure and confident way.”

    The PCTF was developed collaboratively between public and private sector stakeholders, with contributions from a broad array of individuals and organizations around the world. Over 3,400 public comments were provided over four years that helped progress the framework to its launch today. 

    “The framework released today was created through an incredible collaboration involving hundreds of people who worked to contribute, comment, and lend their ideas,” noted Peter Watkins, Program Executive for the Pan-Canadian Digital ID at the Institute for Citizen-Centred Service, “we’re committed to continuing our multi-jurisdictional collaboration as we move into the next stages for this important work.”

    About the PCTF & Voila Verified Program

    Details on the PCTF may be found in this backgrounder.
    Details on the Voila Verified Program may be found in this backgrounder.

    Progressing the Pan-Canadian Trust Framework (PCTF)

    Since 2016, the Digital ID & Authentication Council of Canada’s (DIACC) Trust Framework Expert Committee (TFEC) has been developing the Pan-Canadian Trust FrameworkTM (PCTF). It is one framework with many partners, and we thank all of those involved for their contribution in this momentous achievement.  

    Four years and 41 review and comment periods later, this engaging infographic highlights how the framework has progressed over the years to the launch of the PCTF MVP in September 2020.

    Download the infographic: Progressing the Pan-Canadian Trust Framework (PCTF).