Yearly Archives: 2019

Request for Comment and IPR Review: PCTF Notice and Consent Component Overview & Conformance Profile Draft Recommendations V1.0

Le français suit

STATUS: This review is now closed. Thank you for your participation!

Notice of Intent: DIACC is collaborating to develop and publish a Notice and Consent industry standard as a Component of the Pan-Canadian Trust Framework to set a baseline of public and private sector interoperability of identity services and solutions.

Document Status: These review documents have been approved as Draft Recommendations by the DIACC’s Trust Framework Expert Committee (TFEC) that operates under the DIACC controlling policies.

Summary:

The Notice and Consent Component defines a set of processes used to formulate a statement about the collection, use and disclosure of personal information, and to obtain a consent decision on that statement from a person authorized to do so. The Notice and Consent processes ensure that notice statements are accurately formulated according to defined requirements, that the person making the consent decision has the authority to do so, and that the management of that consent decision is possible.

The objective of the Notice and Consent Component is to ensure the ongoing integrity of the notice and consent processes by applying standardized conformance criteria for assessment and certification. A certified process is a trusted process that can be relied on by other participants of the Pan-Canadian Trust Framework.

The Notice and Consent Component builds on the Privacy baseline that is in development.

To learn more about the Pan-Canadian vision and benefits-for-all value proposition please review the Pan-Canadian Trust Framework Overview.

Invitation:

All interested parties are invited to comment.

Review Documents:

Supporting Documents:

Period:

Opens: September 9 at 23:59 PST | Closes: October 25, 2019 at 23:59 PST

Intellectual Property Rights:

Comments must be received within the 45-day comment period noted above. All comments are subject to the DIACC Contributor Agreement; by submitting a comment you agree to be bound by the terms and conditions therein. DIACC Members are also subject to the Intellectual Property Rights Policy. Any notice of an intent not to license under either the Contributor Agreement and/or the Intellectual Property Rights Policy with respect to the review documents or any comments must be made at the Contributor’s and/or Member’s earliest opportunity, and in any event, within the 45-day comment period. IPR claims may be sent to review@diacc.ca. Please include “IPR Claim” as the subject.

Process:

All comments are subject to the DIACC contributor agreement.
Submit comments using the provided DIACC Comment Submission Spreadsheet.
Reference the draft and corresponding line number for each comment submitted.
Email completed DIACC Comment Submission Spreadsheet to review@diacc.ca.
Questions may be sent to review@diacc.ca.

Value to Canadians:

The Notice and Consent Component will provide value to all Canadians, businesses, and governments by setting a baseline of business, legal, and technical interoperability. The DIACC’s mandate is to collaboratively develop and deliver resources to help Canadian’s to digitally transact with security, privacy and convenience. The Pan-Canadian Trust Framework is one such resource. The Pan-Canadian Trust Framework represents a collection of industry standards, best practices, and other resources that help to establish interoperability of an ecosystem of identity services and solutions. The DIACC is a not-for-profit coalition of members from the public and private sector who are making a significant and sustained investment in accelerating Canada’s Identity Ecosystem.

Context:

The purpose of this Draft Recommendation review is to ensure transparency in the development and diversity of a truly Pan-Canadian, and international, input. In alignment with our Principles for an Identity Ecosystem, processes to respect and enhance privacy are being prioritized through every step of the PCTF development process.

DIACC expects to modify and improve these Draft Recommendations based upon public comments. Comments made during the review will be considered for incorporation into the next drafts and DIACC will prepare a Disposition of Comments to provide transparency with regard to how each comment was handled.

Guide d’examen des ébauches de recommandations pour l’aperçu de la composante « Avis et consentement » et le profil de conformité de l’avis et du consentement V1.0

Déclaration d’intention: Le DIACC collabore pour développer et publier une norme de l’industrie en matière d’avis et de consentement en tant que composante du cadre de confiance pancanadien afin d’établir une base d’interopérabilité des services et solutions d’identité dans les secteurs public et privé.

État des documents: Ces documents à examiner ont été approuvés en tant qu’ébauches de recommandations par le Comité d’experts du cadre de confiance (TFEC) du DIACC, qui est régi par les politiques qui contrôlent le DIACC.

Résumé

La composante « Avis et consentement » définit un ensemble de processus servant à formuler un énoncé sur la collecte, l’utilisation et la divulgation des renseignements personnels, et à obtenir une décision relative au consentement à propos de cet énoncé de la part d’une personne autorisée à la prendre. Les processus d’avis et de consentement s’assurent que les avis sont formulés avec exactitude conformément aux exigences définies, que la personne qui prend la décision relative au consentement est autorisée à le faire et que la gestion de cette décision est possible.

La composante « Avis et consentement » a pour objectif d’assurer l’intégrité continue des processus d’avis et de consentement en appliquant des critères de conformité uniformisés pour l’évaluation et la certification. Un processus certifié est un processus de confiance auquel peuvent se fier les autres participants du cadre de confiance pancanadien.

La composante « Avis et consentement » repose sur les éléments de base du respect de la vie privée qui sont en cours d’élaboration.

Pour en savoir davantage sur la vision du cadre de confiance pancanadien et les avantages qu’il procure à tous, veuillez lire le document Aperçu du cadre de confiance pancanadien.

Invitation

Toutes les parties intéressées sont invitées à faire des commentaires.

Documents à examiner

Documents de référence

Période

Début: 9 septembre 2019 à 23 h 59 HP | Fin : 25 octobre 2019 à 23 h 59 HP

Droits de propriété intellectuelle

Les commentaires doivent être reçus pendant la période de 45 jours indiquée ci-dessus. Tous les commentaires sont assujettis à l’entente de contributeur du DIACC; en soumettant un commentaire, vous acceptez d’être lié par les conditions qu’elle renferme. Les membres du DIACC sont également assujettis à la politique sur les droits de propriété intellectuelle. Tout avis d’intention de ne pas octroyer une licence en vertu de l’entente de contributeur et/ou de la politique sur les droits de propriété intellectuelle relativement aux documents à examiner ou à des commentaires doit être donné dès que le contributeur et/ou le membre en ont la possibilité, et en toute circonstance, pendant la période de commentaires de 45 jours. Les revendications au titre des droits de propriété intellectuelle peuvent être adressées à review@diacc.ca. Veuillez indiquer « Revendication en matière de propriété intellectuelle » dans l’objet.

Processus

Tous les commentaires sont assujettis à l’entente de contributeur du DIACC.
Veuillez utiliser le formulaire prévu à cet effet pour soumettre vos commentaires au DIACC.
Assurez-vous d’indiquer le numéro de ligne correspondant à chaque commentaire soumis.
Le formulaire de soumission de commentaires au DIACC doit être envoyé par courriel, dûment rempli, à review@diacc.ca.
Questions :review@diacc.ca.

Valeur pour les Canadiens

La composante « Avis et consentement » procurera de la valeur à l’ensemble des Canadiens, entreprises et gouvernements en établissant une base d’interopérabilité commerciale, juridique et technique. Le DIACC a pour mandat de collaborer au développement et à la prestation de ressources visant à aider les Canadiens à faire des transactions numériques qui sont sécuritaires et commodes, et qui respectent leur vie privée. Le cadre de confiance pancanadien est une de ces ressources. Il représente un ensemble de normes de l’industrie, de pratiques exemplaires et autres ressources qui aident à établir l’interopérabilité d’un écosystème de services et solutions en matière d’identité. Le DIACC est une coalition sans but lucratif de membres des secteurs public et privé qui effectuent un investissement important et soutenu pour accélérer l’écosystème de l’identité du Canada.

Contexte

L’examen des ébauches de recommandations a pour but d’assurer la transparence de l’élaboration et de la diversité d’un apport véritablement pancanadien et international. Conformément à nos principes pour un écosystème de l’identité, la priorité est accordée aux processus visant à respecter et à renforcer la vie privée à chaque étape du processus de développement du cadre de confiance pancanadien. Le DIACC s’attend à modifier et à améliorer ces ébauches de recommandations en fonction des commentaires du public. Les commentaires faits pendant l’examen seront pris en compte pour être intégrés dans les prochaines ébauches et le DIACC va préparer un document expliquant d’une façon transparente comment chaque commentaire a été traité.

Spotlight on Libro Credit Union

What is the mission and vision of Libro Credit Union?

Libro is dedicated to growing prosperity in Southwestern Ontario by transforming banking.

We are a democracy and a cooperative, led by our social purpose. Every dollar we make is another dollar we can use to grow prosperity. And Libro is a B Corp – that means we have achieved accreditation as part of a global movement to use business as a force for good.

2. Why is trustworthy digital identity critical for existing and emerging markets?

Fraud and hacking continue to increase. Individuals and businesses want to safely and securely do business online, access health records, open accounts and more.

Open Banking and Payment Modernization will enable the sharing of more data than ever before.

It’s critical to develop a digital identity framework that allows Canadians to use digital services while protecting their identity and data.

3. How will digital identity transform the Canadian and global economy? How does Libro Credit Union address challenges associated with this transformation?

A secure and trusted digital identity framework can benefit the economy in many ways: reduce fraud, eliminate inefficient and manual paper-based processes and enable seamless service delivery.

Libro is dedicated to growing prosperity in Southwestern Ontario by transforming banking. Our purpose is to help owners achieve their goals and support businesses to create a thriving local economy and contribute to a strong and prosperous communities.

4. What role does Canada have to play as a leader in the space?

Canada is a leader in financial services and protecting the privacy interests of Canadians. We have the opportunity for leaders from all sectors such as Financial, Health Care, Government, Education and Technology to collaborate on a secure and trusted solution for Canadians.

5. Why did Libro Credit Union join the DIACC?

DIACC brings together thought leaders from all sectors to collaborate on digital identity. Libro joined DIACC to be part of the conversation, contribute and learn.

6. What else should we know about Libro Credit Union?

Everyone’s an Owner – shareholder value is the same as customer value.

Libro is based on coaching principles, for both staff and Owners. That means helping those around you to achieve more, by guiding them positively. We set people up for success. Everybody has a coach.

Libro always takes the long-term view. We’ll build a relationship with Owners over time, instead of trying to sell you something in the short-term. We’re looking for a customer relationship that lasts.

DIACC Industry Insights: Digital ID in Health Care

What is Digital ID and How Does It Impact Key Industries and Their Customers? How can you take action to progress digital ID?

This ‘mini white paper’ is the second in a four-part series prepared by DIACC, highlighting the potential impact that digital ID could have on key sectors of the Canadian (and global) economy.

The focus of this paper is the health care industry. Find out what you need to know about the applications of digital ID in the industry, and how it impacts key stakeholders, including patients, practitioners and policymakers.

Read the full paper: DIACC Industry Insights: Digital ID in Health Care

Request for Review and Comment: PCTF Privacy Component Overview V0.05 and Privacy Conformance Profile V0.12 Discussion Drafts

STATUS: This review is now closed. Thank you for your participation!

Notice of Intent: DIACC is collaborating to develop and publish a Privacy industry standard as a Component of the Pan-Canadian Trust Framework (PCTF) to set a baseline of standards and practices that guide public and private sector interoperability of identity services and solutions.

Le français suit

Summary:

The Privacy Component of the PCTF is concerned with the handling of personal data for digital identity purposes. The objective of the Privacy Component is to ensure the ongoing integrity of the privacy processes, policies and controls of organizations in a digital identity ecosystem by means of standardized conformance criteria used for assessment and certification against the PCTF. The Conformance Criteria for the Privacy Component specify how the PIPEDA Fair Information Principles, defined by the Office of the Privacy Commissioner of Canada, are relevant/apply to the handling of digital identity data. (Note: These do not intend to replace existing regulations; organizations are expected to meet privacy regulations in their jurisdiction).

Privacy is a fundamental requirement of digital identity interactions. As such, all components in the PCTF have a responsibility to follow privacy-respecting practices. Privacy-respecting practices rely on the principle that individuals are informed about the details and potential benefits and consequences associated with managing their personal information.

Invitation:

All interested parties are invited to comment including identity issuers, identity consumers, developers, and potential users.
The Discussion Drafts have been developed by the DIACC Trust Framework Expert Committee (TFEC) that operates under the DIACC controlling policies.

Documents:

Period:

Opens: August 5, 2019 at 23:59 PST | Closes: September 5, 2019 at 23:59 PST

Process:

All comments are subject to the DIACC Contributor Agreement;
Submit comments using the provided DIACC Comment Submission Spreadsheet;
Reference the draft and corresponding line number for each comment submitted;
Email completed DIACC Comment Submission Spreadsheet to review@diacc.ca;
Questions may be sent to review@diacc.ca.

Value to Canadians:

The Privacy Component will provide value to all Canadians, businesses, and governments by setting a baseline standard to guide public and private sector interoperability of identity solutions and services. The DIACC’s mandate is to collaboratively develop and deliver resources to help Canadian’s to digitally transact with security, privacy and convenience. The Pan-Canadian Trust Framework is one such resource. The Pan-Canadian Trust Framework represents a collection of industry standards, best practices, and other resources that help to establish interoperability of an ecosystem of identity services and solutions. The DIACC is a not-for-profit coalition of members from the public and private sector who are making a significant and sustained investment in accelerating the establishment of Canada’s Identity Ecosystem.

Context:

The purpose of the Discussion Draft review is to ensure transparency in the development and diversity of a truly Pan-Canadian, and international, input. In alignment with our Principles for an Identity Ecosystem, processes to respect and enhance privacy are being prioritized through every step of the PCTF development process. DIACC expects to modify and improve these Discussion Drafts based upon public comments. Comments made during the review will be considered for incorporation to the next drafts and DIACC will prepare a Disposition of Comments to provide transparency with regard to how each comment was handled.

Demande d’examen et de commentaires : Documents de travail sur l’aperçu de la composante « Respect de la vie privée » V0.05 et le profil de conformité au respect de la vie privée V0.12 du cadre de confiance pancanadien

Déclaration d’intention: Le DIACC collabore à l’élaboration et à la publication d’une norme de l’industrie sur le respect de la vie privée en tant que composante du cadre de confiance pancanadien afin d’établir une base de normes et pratiques visant à guider l’interopérabilité des services et solutions en matière d’identité dans les secteurs public et privé.

Résumé:

La composante « Respect de la vie privée » du cadre de confiance pancanadien s’intéresse au traitement des données personnelles aux fins de l’identité numérique. Elle a pour objectif d’assurer l’intégrité permanente des processus, politiques et contrôles des organisations en matière de respect de la vie privée dans un écosystème de l’identité numérique en utilisant pour cela des critères de conformité uniformisés pour faire des évaluations et certifications d’après le cadre de confiance pancanadien. Les critères de conformité de la composante « Respect de la vie privée » spécifient comment les principes relatifs à l’équité dans le traitement de l’information de la LPRPDE, définis par le Commissariat à la protection de la vie privée du Canada, sont pertinents ou s’appliquent au traitement des données sur l’identité numérique (remarque : ils ne visent pas à remplacer des règlements existants; on s’attend à ce que les organismes se conforment aux règlements sur le respect de la vie privée qui sont en vigueur dans leur territoire de compétence).

Le respect de la vie privée est une exigence fondamentale des interactions sur l’identité numérique. Par conséquent, toutes les composantes du cadre de confiance pancanadien ont la responsabilité de suivre des pratiques qui respectent la vie privée. De telles pratiques sont basées sur le principe selon lequel les personnes sont informées des détails et des éventuels avantages et conséquences associés à la gestion de leurs renseignements personnels.

Invitation

Toutes les parties intéressées – notamment les émetteurs et les consommateurs d’identité, les développeurs et les utilisateurs potentiels – sont invitées à faire des commentaires.
Les documents de travail ont été élaborés par le Comité d’experts du cadre de confiance du DIACC (TFEC) qui est assujetti aux politiques de contrôle du DIACC.

Documents

Période:

Début : 5 août 2019 à 23 h 59 HP | Fin : 5 septembre 2019 à 23 h 59 HP

Processus:

Tous les commentaires sont assujettis à l’entente de contributeur du DIACC;
Veuillez utiliser le fichier Excel pour soumettre vos commentaires au DIACC;
Assurez-vous d’indiquer le numéro de version et de ligne correspondant à chaque commentaire soumis;
Le fichier Excel contenant vos commentaires destinés au DIACC doit être envoyé à review@diacc.ca;
Questions : review@diacc.ca.

Valeur pour les Canadiens

La composante « Respect de la vie privée » procurera de la valeur à l’ensemble des Canadiens, entreprises et gouvernements en établissant une norme de base pour guider l’interopératibilité des solutions et services en matière d’identité dans les secteurs public et privé. Le DIACC a pour mandat de concevoir et de fournir des solutions en collaborant avec d’autres afin d’aider les Canadiens à effectuer des transactions numériques de façon sécuritaire et commode qui respecte la vie privée. Le cadre de confiance pancanadien est une de ces ressources. Il représente un ensemble de normes de l’industrie, de pratiques exemplaires et d’autres ressources qui permettent d’établir l’interopérabilité d’un écosystème de services et solutions en matière d’identité. Le DIACC est une coalition sans but lucratif de membres des secteurs public et privé qui investissent beaucoup et de manière soutenue dans les efforts déployés pour accélérer la mise sur pied de l’écosystème de l’identité du Canada.

Contexte

L’examen des documents de travail a pour but d’assurer la transparence du développement et la diversité d’un apport véritablement pancanadien et international. Conformément à nos principes pour un écosystème de l’identité, la priorité est accordée aux processus visant à respecter et à renforcer la vie privée à chaque étape du processus de développement du cadre de confiance pancanadien. Le DIACC s’attend à modifier et à améliorer ces documents de discussion en fonction des commentaires du public. Les commentaires faits pendant l’examen seront pris en compte pour être intégrés dans les prochaines ébauches et le DIACC va préparer un document expliquant d’une façon transparente comment chaque commentaire a été traité.

2020 Pre-Budget Submission

DIACC’s Written Submission for the Pre-Budget Consultations in Advance of the 2020 Budget

Ahead of the 2020 federal budget, the House of Commons Standing Committee on Finance is asking Canadians to share their input.

DIACC is pleased to have submitted a brief, calling on the Federal Government to implement the following recommendations:

1. Commit to co-developing and co-investing in the Pan-Canadian Trust Framework in collaboration with private sector partners, taking the following points into consideration.

2. Champion the importance and uses of digital identity for businesses, health care centres, academic institutions, civil society, and all Canadians.

3. Move with speed, focus and partnership to enable a made-in-Canada Digital ID and Authentication ecosystem of solutions and services, made for Canadians, by Canadians.

Read DIACC’s full Pre-Budget Consultation Submission.

DIACC-Pre-Budget-Consultation-Submission-July-2019

Letters from the President: The Importance of Transparency in DIACC’s Pan-Canadian Trust Framework (PCTF) Development

Transparency, accountability, and inclusion, these are critical not only to the PCTF, but also to the process by which it is developed.

Inclusive, open, and meets broad stakeholder needs

Just as an identity ecosystem must be open and broad in stakeholder engagement, so too must be the self-governing body that delivers the interoperability framework and supporting materials. The body must include varying orders of government and diverse industry stakeholders across Canada and the international stage. DIACC members and the public must have transparency regarding not only the deliverables, but also in clear rules around how engagement is fostered and ultimately to how votes are taken and how decisions are made.

Transparent in governance and operation

Building on the above principle, an identity ecosystem must also be transparent in its operations, and governance. DIACC takes pride in a transparent approach in developing and delivering materials, with all parties having full clarity throughout every step of the process.

Although transparency and openness are often closely associated, they are not one and the same. Openness means that any individual or organization can participate, and DIACC achieves this through reviews of each draft of the PCTF. This is also evident by our collaborative document reviews that have progressed at an accelerated pace over the past six months.

Transparency, on the other hand, relates to:

How clearly members can see how DIACC’s work is developing
What is the governance for the development of the work
How submitted comments are tracked and handled
Who our members are, and what benefits are offered to them
What is our “why” for existing

To ensure fair practice, organizations that seek to connect the interests of diverse participants who have similar priorities with differing areas of focus need to have clear and transparent rules for operation.

The transparency in our collaborative governance helps to ensure that our work is not just another rubber stamping exercise, but rather our deliverables are strongly vetted by diverse Pan-Canadian and international stakeholders to deliver the best possible framework that delivers value to our public and private sectors.

This buy-in is necessary to truly transform Canada, with solutions built on standards that are force multipliers toward realizing a digital-first country. It is crucial to have perspectives from various parties, including service providers and service consumers.

We continually review and revise our operational policies to ensure that they meet the needs of all stakeholders and provide the basis of good governance and fair practices across our organization.

The PCTF Model 3 Draft Recommendation V1.0 recently closed, and based on the input received, DIACC plans to modify and make improvements to this draft, as well as expand on, clarify, and refine its content.

The PCTF Community Editing team will work with DIACC’s Trust Framework Expert Committee (TFEC) to review and resolve comments received, and will then work towards the next iteration of this draft. The open review period for the Privacy Conformance Profile and Component Overview Discussion Drafts is set to begin on August 6.

To be a part of the change you want to see, stay informed about happenings in the digital identity space, learn more about how you can contribute to discussion drafts or become a member, contact us!

DIACC Industry Insights: Digital ID in Financial Services

What is Digital ID and how does it impact key industries and their customers?

This ‘mini white paper’ is the first in a four-part series prepared by DIACC, highlighting the potential impact that digital ID could have on key sectors of the Canadian (and global) economy.

The focus of this first paper is the financial services industry. Find out what you need to know about the need for improving security, simplifying transactions and improving efficiencies, and how this will impact key industry stakeholders.

Read the full paper: DIACC Industry Insights: Digital ID in Financial Services

Industry-Insights-Digital-ID-in-Financial-Services-July-2019

Profiles in Leadership: Patrick Cormier

In our most recent ‘Profiles in Identity Leadership’ video, Joni Brennan spoke with Patrick Cormier, Vice-President of Digital Transformation at Notarius, and Chair of DIACC’s Innovation Expert Committee (IEC). Established in April 2018, the IEC seeks to advance DIACC’s Innovation & Adoption Program, promoting digital identity innovation and adoption among DIACC members.

The clarity of the roles is what initially drew Patrick to become involved with the PCTF. The four roles in question include:

Authoritative parties (people and organizations who are authoritative in confirming digital ID credentials)
Relying parties
Trusted ID digital processor (the organization in the middle)
Subjects of identity

“Right from the start, the PCTF identified those four roles in a very clear manner. It then goes on to state something fundamental that underpins the PCTF, which is that those roles are not performed within a single organization.”

“It set the stage for the PCTF to be all about an ecosystem,” he said.

Patrick also counts DIACC’s early efforts to secure the support of privacy commissioners throughout Canada, and the fact that the public and private sectors are working together, as defining features of the PCTF.

Patrick spoke of the insights he has gained through working with other members, particularly during the committee’s process of one-on-one interviews with new members.

“I find that when people are new in a committee, they are often comfortable sharing in a one-on-one conversation,” he said. “What I discovered is that pretty much everyone had a deep commitment and desire to do something in digital ID, while at the same time being entirely not sure how.”

If you do not understand a concept related to the PCTF, you are not alone.

“Just the fact that we can openly share and expose what is not being understood, that feedback is useful to the TFEC [the Trust Framework Experts Committee] and DIACC, as it paints a picture of which areas need to be better understood about the PCTF,” he said.

“I would highly recommend joining DIACC because you will leverage years of efforts and come in with clear answers, such as ‘what are the processes for which you can establish a reliable identity?’”
– Patrick Cormier

Patrick encourages all interested parties to get involved.

“At this stage of the game, there are no assumptions that can hold. For any company that is interested in playing in the world of digital ID, pretty much anything that is within the scope of the PCTF, it’s a completely open playing field right now,” he said.

Patrick’s inquisitive nature drew him to run for Chair of the committee, and when his peers suggested that he take the position, he accepted the recommendation.

“I was asking a lot of questions,” he said. “I enjoyed that role because it is about defining a clear goal.”

Bringing clarity to the nature of the committee’s work is a large area of focus for the IEC. The committee supports innovation initiatives, which are defined as two members or more that want to collaborate to illustrate some part of the PCTF (such as Proofs of Concepts or Innovation Papers).

The committee also tackles innovation challenges. As they found that many people do not know how to ‘do digital ID’, “why wouldn’t the committee accept these challenges?” Patrick asked. “Our committee could reflect back a proposed rough architecture of using components that are available out there in a PCTF-compliant manner.”

“I used to be in the military for 20 years, and I learned that if someone has done it before, do not reinvent the wheel,” he said.

Moral of the story? There is safety, and power, in numbers.

“If you are an organization looking at digitally transforming in a manner that leverages digital identities efficiently and effectively, and you try to do it by yourself, you are looking at a massive investment,” he said. “You are also only at a partial solution, because identity is not owned centrally like in other countries, identity is dispersed in Canada.”

“I would highly recommend joining DIACC because you will leverage years of efforts and come in with clear answers, such as ‘what are the processes for which you can establish a reliable identity?’ These answers have been worked by an experts committee [the TFEC] and have coalesced and matured into the current version of the PCTF.”

A Year of Delivery: 2019 Annual General Meeting

Two weeks have passed since Identity Week in Canada, when leading identity and digital economy experts gathered in Toronto. On Monday June 3rd, DIACC members met at the 2019 Annual General Meeting (AGM), ahead of the IdentityNORTH Annual Summit, which was held at MaRS Discovery District on June 4th and 5th.
While last year was a year of growth for DIACC, this was a year of continued growth topped by delivery.
In working towards the vision of being global leaders of the digital economy, and raising Canada’s digital ID innovation profile, the DIACC has seen tremendous progress this year.

The DIACC community has grown – welcoming 16 new members since July 2018.

DIACC members have shared their knowledge across multiple established groups, participating in events worldwide, including Money2020, RSA Conference, FWD50 and KNOW 2019.

Significant headway has been made in the development of the Pan-Canadian Trust Framework (PCTF). Building on global knowledge and experience gained over time and practice, this will enable Canada’s full and secure participation in the global digital economy. Various discussion drafts have been prepared by the DIACC Trust Framework Expert Committee (TFEC), and shared with the community to gather broad Canadian and international input.

At this year’s AGM, a panel featuring Kathleen Fraser, Elizabeth Fanjoy, Allan Foster, Andrew Johnston and Mike Cook, moderated by Pierre Roberge, explored ‘Consent in Identity Networks.’ Kathleen provided an overview on Canada’s new Digital Charter, and the panel discussed how we can regain trust in today’s online world. Data breaches drive the urgent need for the development and adoption of the PCTF.

Delivering an impactful meeting strategy is a large area of focus. With members spread across the country, having opportunities to discuss in person is not always feasible. We are now pleased to have three plenary meetings per year.

The structure of the 2018 AGM consisted primarily of demonstrations and presentations to the wider group. Yet this year, the three committees broke out in deep dive sessions for the majority of the day, giving members the chance to connect and collaborate.

At the meeting, one person from each of our Expert Committees was recognized and rewarded for their continued support and commitment. Once again, thank you to Rene McIver (TFEC), Pierre Roberge (IEC), and Kevin Morris (OEC) for all the hard work so far this year!

Trust Framework Expert Committee (TFEC)
The TFEC works collaboratively to develop components of the Pan-Canadian Trust Framework (PCTF). This past year, the committee released its PCTF Model Draft Recommendation V1.0, as well as Discussion Drafts of Notice and Consent and Verified Login, with more on the way including Privacy, Verified Person, and Verified Organization.

At the AGM, the TFEC saw a terrific turnout, with 23 organizations in attendance, from both the public and private sectors.

Thank you to those who submitted feedback on the PCTF Verified Login Discussion Drafts. The 30-day open review closed on June 17th. Next, the PCTF Community Editing Office and TFEC will review submitted comments and work towards the next iterations of these Discussion Drafts.

The TFEC’s Privacy Design Team is nearing completion of the Privacy Conformance Profile and Component Overview Discussion Drafts, in preparation for their 30-day open review which is scheduled to begin in August.

Innovation Expert Committee (IEC)

Establishment of a committee framework, as well as the creation of a DIACC Member Directory and Innovation Guide, were among the recent accomplishments of the committee.

At the AGM, the committee met to discuss committee issues and forthcoming Innovation Initiatives, and saw a wonderful turnout, with 15 organizations in attendance from both the public and private sectors.

The IEC will begin to progress work on developing 12 Innovation Initiatives in the form of white papers, use cases, proof of concepts and Innovation Challenges. This will continue over the course of the next six months.

The committee continues to grow, welcoming new members from ISED, OneSpan, IDENTOS, and Manulife.

Outreach Expert Committee (OEC)

Ten organizations were in attendance at the OEC meeting, where discussions focused on the development of four Industry Insight Two-Pagers. The papers are to serve as content pieces to close the knowledge gap on the relevance of digital ID in each industry. The Committee discussed their thoughts and made significant progress on the three papers including the importance of digital ID in Financial Services, Healthcare and Government Services, with Commerce undertaken at a follow-up meeting. Scheduled to launch in July will be DIACC Industry Insights: Digital ID in Financial Services, the first in a set of blog series.

The committee continues to grow, welcoming new members from the Province of Saskatchewan.

At the end of the day, all members gathered for a final debrief. “How can we take the PCTF and make it real?” asked Patrick Cormier, Chair of the IEC. Speaking on behalf of the Board, Andre Boysen, DIACC’s Board Treasurer, noted: “The board was pleased with the progress, but now we need action.”

Conversations at the AGM were continued the following two days at the IdentityNORTH Annual Summit. Thank you to all of those who were in attendance, and your support and participation as we continue to move forward in this ever-evolving digital identity landscape. We encourage members to get engaged by joining one of the committees, proposing an impactful project, such as a white paper, or writing a guest blog!

Spotlight on Manulife

Meet Manulife

What is the mission and vision of Manulife?

Manulife is a leading international financial services group that helps people make their decisions easier and lives better in Canada, the United States and in 12 countries in Asia. We operate primarily as John Hancock in the United States and Manulife elsewhere. We are a trusted market leader in insurance providing life and health solutions and among the top 30 fund managers in the world with financial advice, wealth and asset management solutions.

We believe our greatest contribution to society is the products we provide, which help people make their decisions easier and lives better. We also strive to make meaningful impacts in other ways: through environmental responsibility, philanthropy, employee volunteerism, promoting health and wellness, and much more.

2. Why is trustworthy digital identity critical for existing and emerging markets?

The need for verifiable identity is important to many industries. In financial services, as a trusted custodian of our client’s information and property, secure solutions are critical from the first introduction to a client, throughout our relationship with them and to be there during their most important life events. Manulife is focused on making these points of contact as simple as possible. Through joining DIACC, we are working to support Canada’s digital economy and supporting digital identity solutions that are trustworthy, convenient and secure methods of protecting the private information of our customers.

3. How will digital identity transform the Canadian and global economy? How does Manulife address challenges associated with this transformation?

A trusted and secure digital identity improves the security and information exchange for every connection with our customers. It enables financial services to move from static paper forms entered on legacy systems over to customer-centric services.

For Manulife’s advisor community, the simplification and security provided by digital identity will enable them to provide better services for our customers. We strongly believe in improving how customers interact with us every day, using digitization and innovation to exceed expectations. We were the first Canadian insurer to accept any type of group benefit claim online or through mobile. And, by the end of 2018, we exceeded two million robotic transactions in Canada. We also launched online claims capability for health and dental customers, which is being met with fantastic early feedback through survey results.

This fits with our goal to make decisions easier and lives better at every point of contact with our customers.

4. What role does Canada have to play as a leader in the space?

Canada has an opportunity with the Pan-Canadian Trust Framework to prove that information custodians can deliver an identity model that puts the customer in control of their information securely and efficiently to drive the next generation of commerce.

5. Why did Manulife join the DIACC?

Manulife is moving to be a digital, customer-obsessed, market leader. Our priority is to improve customer experiences, using digitization and innovation to put customers first. By joining DIACC, Manulife will be the first insurer joining other leaders – in technology, government and business – to develop Canada’s digital identification and authentication framework to enable Canada’s full and secure participation in the global digital economy. With Manulife’s global footprint, we also have the opportunity to bring insights from its other markets and share DIACC’s outreach objectives internationally.

6. What else should we know about Manulife?

One-third of adult Canadians are Manulife customers with products ranging from health and dental plans to group pensions, travel insurance, life insurance, investments and banking. We know customers are looking for more digitization and innovation at every touchpoint. This is why it is important to be at the forefront of developing Canadian digital identity.

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